Any rental made to UN + UNE SRL expressly implies the acceptance by the customer of our general rental conditions without reservation or restriction. These general rental conditions specify in particular the conditions of reservation, payment of the rent, delivery and return of any products rented by the customer. They are communicated to the buyer in different ways: made available on site and/or available for free consultation on our website www.queentobe.be. They can be modified at any time, the applicable conditions being those in force on the date of the order.
The purpose of this contract is the rental of wedding clothing and accessories. The customer makes his choice among the items and models of dresses to rent that are presented to him in the showroom. The rental transfers to the tenant a personal right of enjoyment which relates to the clothing/accessory concerned. Once his choice has been made, the customer makes the reservation with the company by establishing a rental contract. By this contract, the customer rents the items and services listed. This rental contract is definitively and irrevocably formed by the affixing of his signature on said document. The goods subject to rental, the conditions of payment, delivery and return cannot be modified, except with the prior agreement of the company UN + UNE SPRL. This rental contract includes the name of the client, date of the wedding, contact details of the client, copy of the identity card, the reference of the garment/accessory and size, the duration of the rental, the price of the rental, the amount of the security deposit to be paid on the day of delivery of the item, the date on which the garment/accessory must be returned.
By signing the rental contract, the customer acknowledges having been correctly informed about the origin and all the characteristics of the rented products.
Our prices are set in euros, are not subject to revision and are inclusive of all taxes. Any change in the applicable VAT rate will be reflected in the prices of the items ordered. The reservation is confirmed upon payment of a deposit of at least 50% of the total rental service (rent, adjustments, accessories, etc.) within 3 working days from the reservation date. The rental amount does not include any temporary adjustments to be made to the dress, the additional charge for a rental period > 4 days or the trio package. The rental prices, the security deposit and the various supplements: costs of necessary temporary adjustments to the garment/accessory and/or extension of the rental period and/or trio package (accessories) and/or ordering of various materials are indicated on the rental contract at the time of booking. It is specified that the security deposit may be retained to cover any delay, loss and damage as described in these general terms and conditions. Payments are made by debit card (Maestro or Bancontact), by bank transfer, by smartphone application directly at the showroom or in cash directly at the showroom. Please note that the payment of a deposit or security deposit of 200 euros for a wedding outfit, 50 euros for accessories, will be requested in cash only in order to facilitate its immediate return. When the wedding takes place abroad, the rental deposit amounts to 400 euros.
The tenant can rent a wedding garment and/or accessory in person at the showroom by directly choosing said garment/accessory, the date of availability and the rental period.
When the tenant comes to collect the clothing/accessory from the showroom, he/she deposits the corresponding rental deposit in cash and checks its condition on site in order to validate the inventory or contest it. In the absence of a contestation followed by the hand delivery of the rented item, it is considered to have been accepted by the tenant in any event without reservation.
At the end of the rental period (4 days by default, 8 days, 12 days), the tenant returns the garment/accessory to the company UN + UNE SRL. Upon return of the rental, the tenant completes the return inventory to indicate any damage, even minor, to the condition of the garment/accessory, including for example snags, loss of an element of the garment/accessory, holes, tears, stains, etc.
Upon receipt of the garment/accessory, UN + UNE SRL: checks the condition of the garment/accessory. In the absence of a discrepancy between the condition prior to rental and the condition after rental, UN + UNE SRL returns the security deposit to the tenant, ensures the restoration of the garment/accessory. In the presence of a discrepancy between the condition prior to rental and the condition after rental, UN + UNE SRL retains all or part of the security deposit, up to the cost of restoring the initial condition of the garment/accessory and will be entitled to collect the “farewell” flat rate (details in article 8).
It is specified that the rented clothing/accessory remains the entire property of UN + UNE SRL, including in the event of full collection of the security deposit, and must therefore be returned to the company UN + UNE SRL.
For each day of delay in the return of the clothing/accessory by the tenant, a fixed compensation equal to 40 (forty) euros per day of delay is applied. The entire security deposit is collected by UN + UNE SRL after 5 days of delay.
In the event that a Party unduly obstructs the release of all or part of the rental deposit at the end of the rental period, it will be liable for interest of 1.50% per year on the amount withheld, after formal notice has remained unsuccessful for eight days, the interest being calculated each time for the entire month started.
In the event of any late payment owed by a Party, the latter shall be liable, from the due date, automatically and without prior notice, for interest of 1.50% per year, the interest being calculated each time for the entire month started.
The rental of a wedding dress and/or accessory remains firm and definitive and cannot be subject to any cancellation, exchange of clothing and/or accessories or reimbursement.
In the event of a wedding postponement, the availability of the rented product cannot be guaranteed.
All modifications aimed at embellishing, improving or temporarily transforming the Property may only be carried out by the Tenant with the prior authorization of the Owner, must be reasonable and temporary, as well as the payment of a temporary adjustment fee and the payment of the materials essential to said transformation (fabrics, etc.). This being only a service offered, UN + UNE SRL is not bound by any contractual obligation to carry out temporary adjustments on the rented property. If ever, a change in morphology is noted by UN + UNE SRL between the fitting adjustments and the delivery of the dress, UN + UNE SRL will then claim a supplement of 80 euros including tax or will reserve the right to refuse any additional modification resulting from this state of affairs. The length of the dress or outfit cannot be altered under penalty of seriously damaging the piece, therefore any size of length or hem will be excluded from any temporary adjustment.
Temporary adjustments will be made temporarily so as not to affect the quality and integrity of the outfit. They will be recommended and accepted by the owner only before any work is carried out, in accordance with the rules of the art, only temporary with a view to re-letting the object, at the expense and risk of the Lessee, with the full discharge of the Owner. In the event of disagreement on this point, the property will be delivered as is without any temporary adjustment being made. During a pregnancy, the company reserves the right to refuse any temporary modification impacting the integrity of the outfit, as it cannot guarantee the final result.
The Lessee undertakes to take care of the rented Property and to leave the dress on its original hanger in the carrying case provided when it is not being worn.
The first cleaning is included in the rental price. If additional cleaning (base of 85 eur per dry cleaning) is necessary in order to recover the outfit in its previous condition, it will be deductible from the deposit.
The Tenant will be responsible for any additional cleaning, any repairs, including major repairs, to be carried out on the Property. In the event of a discrepancy between the condition prior to the rental and the condition after the rental, the owner will retain all or part of the security deposit, up to the cost of restoring the original condition of the garment/accessory if possible.
If restoration to the original condition proves impossible, i.e. when the garment/accessory is no longer in a condition to be rented out at a later date and in particular in the event of a hole, burn, cigarette burn, permanent stain (including grass, flowers, smoke bomb, wine, blood, etc.), tear, the entire security deposit is retained. UN + UNE SRL will then reserve the right to charge the “farewell” fee. Since the item is too damaged to be rented out again immediately, the item will be invoiced at the depreciated base price (farewell fee) up to €450.
The characteristics of our rented dresses and accessories are determined by the model presented in store. Our items generally constitute exclusive models, slight differences or even adaptations would not change the quality of the delivered goods which would remain compliant.
If the Property is no longer fit to be rented out following a previous rental, the tenant will be offered the same replacement part (subject to its immediate availability), an equivalent part (identical style, shape or rental) or will be fully reimbursed. By taking the items, the customer acknowledges that they comply with the specifications of the order and do not contain any apparent defects.
UN + UNE SRL retains ownership of the rental properties. All elements of the Queen to be website are and remain the intellectual and exclusive property of UN + UNE SRL. No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site whether software, visual or audio. Any simple or hypertext link is strictly prohibited without the written consent of UN + UNE SRL. All images presented on this website belong to their respective author.
The personal data communicated by the customer and collected by the company UN + UNE SRL are only used for the purposes of processing the order and relations with the said company. The personal data transmitted, in particular personal photographs, may be used by UN + UNE SRL for self-advertising purposes but will not be communicated to any third parties whatsoever and may be deleted from our files upon simple written request. Your personal data, communicated through the contact form, are only used for processing the order and relations with the company UN + UNE SPRL (e.g.: request for information, etc.). Your personal data will never be communicated or sold to any third parties. Your data may be deleted from our files upon simple written request. This website (www.queentobe.be) does not use any advertising or sharing tools and has a secure SSL connection.
The rental of a wedding dress and/or an accessory remains firm and definitive from the establishment of the rental contract and cannot be subject to any cancellation, exchange or refund. The Lessee may not assign his rights arising from this contract or sublet the Property without the prior written consent of the Owner.
In the event of termination of this agreement due to fault of the Lessee, the latter shall bear all costs and expenses resulting from this termination and pay, in addition to the rents due.
This contract will be terminated automatically, immediately and without intervention by a judge if:
En cas de non-respect par notre co-contractant de ses obligations contractuelles et/ou d’une éventuelle mésentente d’une des parties, tout litige sera du ressort des tribunaux belges désignés comme compétents. Les présentes conditions générales sont régies par le droit belge et tout éventuel litige sera de la compétence exclusive des Tribunaux de Bruxelles. Le responsable pourra toutefois renoncer à la présente clause d’attribution de compétence et, s’il préfère, citer devant la juridiction compétente en vertu du droit commun.
Av. de la Couronne 396, 1050 Bruxelles
